M
Love my new necklace even though it took awhile to come but was worth the wait
M
Love my new necklace even though it took awhile to come but was worth the wait
K
Bought this as a gift for someone & she loved it! This makes the 4th necklace I’ve ordered this year. I have no complaints about the quality at all!
K
Bought this as a gift for someone & she loved it! This makes the 4th necklace I’ve ordered this year. I have no complaints about the quality at all!
g
I waited months for this necklace and never recieved it im highly dissapointed and deserve a refund
Hi Genovia,
Thank you for your review, according to our records, your order was dispatched within the specified timeframe, as committed. The order, placed on September 4th, was shipped on October 13th, and it entered the delivery phase on October 28th. Regrettably, due to an inaccurate address entered on your end, the shipment was returned to sender.
It is important to emphasize that the address discrepancy leading to the return is not attributable to our operations, as the entered information from the party ordering was not accurate.
Our records also indicate that on November 6th, you contacted us to modify the address from North Chesterfield, VA to your new location. Unfortunately, once an item is dispatched, altering the delivery address becomes impracticable.
In our commitment to exceptional customer service, we provided screenshots of your order details and evidence of shipment. We remain dedicated to ensuring the fulfillment of each order.
Feel free to respond back to our email from November 6th regarding this matter. Our team is always here to assist!
For tracking details, please refer to:
https://hisandherdreamcollection.us/apps/track123?nums=420232359300110944102527430122
